Retail · Datacentre, India
Infrastructure service contract
15min
Response, written into the contract
2hours
On-site support
6hours
Production servers back in service
Scale
The environments that grow with the business.
Support windows and response times are agreed per engagement, in writing, before we start. One owner, from migration through the monthly bill and from pilot to production.
- Services
- Cloud services, AI and automation, and managed IT services
- Platforms
- Microsoft Azure, Yotta, KloudMate, DocInflow
- First step
- A free cloud readiness assessment, findings in writing
Scale
Sound familiar? How we answer.
Cloud that delivers what it promised, AI that reaches production, and support that is ready before you need it.
Cloud Services
Cloud was adopted to cost less than the data centre. The bill says otherwise. What does the business case look like now?
Cloud consulting and architectureCloud strategy, cost modelling, scalable infrastructure design and multi-cloud planning.
The last migration was done in one big cutover. Testing happened after go-live, not before. What is the plan if the next one fails halfway?
Cloud migration and modernisationMigration, application modernisation and data transfer, phased with testing at each stage and clear rollback plans.
The region was chosen for price. DPDP now asks about compliance. Would that choice survive an audit?
Cloud security and complianceCloud security hardening, compliance framework setup covering DPDP and data residency, and disaster recovery planning.
The migration team left at go-live. The cloud bill still comes every month. Who is watching it?
Managed cloud and cost optimisationContinuous monitoring, cost optimisation, performance tuning and ongoing support after go-live.
Every layer has its own monitoring tool. Which one shows why the app is slow?
KloudMate observabilityEvery layer of the estate, in one correlated view.
AI and Automation
Automation was bought to remove the manual check. The check is still on. What has it actually saved?
Intelligent automation (RPA + AI)Invoice processing, customer and KYC onboarding, claims and purchase-order routing, automated with decision engines and workflow bots.
Digitisation was declared complete years ago. Forms still arrive as scans, and someone still types them in. How many people is that today?
Intelligent document processing (IDP)Data extraction from PDFs, contract analysis and auto-classification, plus custom copilots and knowledge assistants.
The forecasting model looked accurate on the vendor’s demo data. On your data it did not hold. What would it take to trust it?
Data and analyticsSales forecasting, churn prediction, fraud detection and inventory optimisation, built on governed data pipelines.
AI pilots were run to prove it works here. None reached production. What stopped them, and is it still there?
Custom AI and GenAI solutionsChatbots, custom models, AI API integration, computer vision and NLP, with deployment, monitoring and lifecycle management.
A supplier billed more than was agreed. Who caught it, and when?
DocInflow document auditEvery document checked, before money moves.
Managed Services
Monitoring tools were added to catch everything. Alerts now outnumber the team. Who decides which ones go unopened?
Managed SOCThreat monitoring, incident response, vulnerability management, and governance, risk and compliance.
Backups are the recovery plan. No restore has been tested this year. What would you actually get back?
Remote infrastructure management (RIM)Proactive monitoring, system optimisation, and backup and disaster recovery.
Engineers were hired to deliver the roadmap. Tickets take their day. Which roadmap items slipped this quarter?
Cloud ops and service desk (L1 to L3)Cloud cost and performance management with L1 to L3 user support, access management and asset tracking.
Training was planned for the team. Delivery never left room for it. Who can run the estate besides the two who built it?
Training and developmentCustomised learning management, security awareness training and technical certification programmes.
Also in this line:AMC and OEM support renewals
Scale
Work we can show you.
Client names and the full write-up of any engagement are shared in conversation.
Education technology · Laptops across departments
Device security health check
1week
One working week to find out what was on the laptops
2weeks
The fix plan’s last actions due
Your stack is our stack.
Our partners build the platforms; we make them work as one environment, with direct escalation into every vendor’s support organisation.
Book a cloud readiness assessment.
It costs nothing and commits you to nothing. You get a written list of where your IT environment is exposed, and your team can act on it with or without us.
What we put in writing
- The written findings are yours whether we ever work together or not.
- Each phase is fixed-scope and signed off separately.
- You can stop at any phase boundary.
- Runbooks, configurations and credentials are yours.