Scale · Managed services
Remote infrastructure management (RIM) for Indian enterprises whose servers, storage and networks need daily care without a larger in-house team. NetScale monitors the estate remotely, patches and tunes it, and runs backup and disaster recovery. Restores are tested on a schedule agreed in writing, and each test is written up with what came back.
Remote Infrastructure Management (RIM)
Remote infrastructure management (RIM) is the day-to-day running of servers, storage and networks by engineers working remotely.
It covers monitoring, patching, capacity and configuration, and backup and disaster recovery. Backups are only a recovery plan once a restore has worked. Restores are tested on a schedule agreed for each system, so what you would get back is known, not assumed.
No client environment depends on a single NetScale engineer: every account is documented and paired.
Data centre capacity and its location sit under Data centre and colocation.
Disaster recovery planning for cloud workloads sits under Cloud security and compliance.
Designing and deploying the hardware sits under Enterprise IT infrastructure.
Maintenance contracts and OEM renewals for the hardware sit under AMC and OEM support renewals.
Backups are the recovery plan. No restore has been tested this year. What would you actually get back?
Our answer: Restores tested on a schedule
Patches wait for a quiet week that never comes. What is still unpatched?
Our answer: System optimisation
A server ran out of disk space at month-end. Who was watching it fill?
Our answer: Proactive monitoring
Backups are kept in the same building as the servers. Where is the second copy?
Our answer: Backup and disaster recovery
Proactive monitoring, system optimisation, and backup and disaster recovery.
Servers, storage, network devices and backup jobs watched for faults and capacity, with alerts worked as tickets in the support window agreed in writing.
Patching, capacity and configuration kept current across servers, storage and network devices, with each change scheduled, tested and recorded.
Backup copies on site and at a second location, recovery objectives agreed in writing per system, and a disaster recovery plan kept current.
Restores run on an agreed schedule, the most important systems most often, each written up with what came back and how long it took.
Each phase adds a layer to the same estate.
You can stop at any phase boundary. The assessment is free, and each phase is priced in writing before it starts.How we engage
The Directions of April 2022 require ICT system logs kept for a rolling 180 days within India, with clocks synchronised to NIC or NPL. Servers and network devices we manage are configured for both.
From 13 May 2027, Rule 6(1)(d) of the DPDP Rules names data backups as a measure for continued processing if personal data is compromised. Written restore tests show the backups work. Legal interpretation stays with your counsel.
Source: Digital Personal Data Protection Rules, 2025 (external site)
Backup copies can be kept in India-based capacity, such as Yotta, where a regulator, customer or parent company requires it.
Servers, storage and network devices under management, and where they sit.
Data volume to back up, how fast it grows, and how many copies are kept where.
Recovery objectives for each system: how much data can be lost, and how long it can be down.
Support window, response times and restore-test frequency, agreed in writing.
The most relevant engagement, with its numbers. Client names and the full write-up are shared in conversation.
Retail · Datacentre, India
How a global retailer put its datacentre servers under one SLA-backed infrastructure service contract, with first-level on-site escalation support and spares in place before anything fails.
Servers, storage and end-user devices
Storage and data management
Networking, switching and wireless
Routing, switching and data centre fabric
Email protection and backup
Data centre and cloud in India
Observability for applications, Kubernetes and cloudOur own information security and privacy management systems, run under both standards.
Certifications and technologyRemote infrastructure management (RIM) is running servers, storage and networks from a distance: monitoring them, patching and tuning them, and managing backups and recovery. Engineers work remotely in the support window agreed in writing, and on site where the contract says so. It suits an estate that needs daily care without a larger in-house team.
It depends on how critical the system is and how often it changes. The schedule is agreed in writing per system, with the most important tested most often. Each test is written up with what came back and how long it took, so you have evidence rather than an assumption.
Backup keeps copies of data; disaster recovery is the plan and capacity to run again after a site or system is lost. A backup you cannot restore in time is not a recovery plan. We design both, agree the recovery objectives in writing, and test them on a schedule.
Yes. Monitoring can run on KloudMate, which brings infrastructure, network, databases and applications into one view, on premises or in the cloud. Alerts from both reach the same engineers, in the support window agreed in writing. Where monitoring data has to stay in India, KloudMate can run on your own infrastructure.
Yes. It starts with the estate as it is: what runs, how it is backed up, what is patched and what is written down. Existing equipment stays where it does the job. Gaps are listed in writing, and closing them is priced as a phase of its own before you commit.
It costs nothing and commits you to nothing. You get a written list of where your IT environment is exposed, and your team can act on it with or without us.
